Hi, How can we help?
FAQs
How do I return an item purchased from Origen?
You can either request a replacement or a refund within 5 business days of receiving the order. Through, ‘My Orders’ section Click on ‘My Orders’. Go to Order and select ‘Have a Concern’. Proceed with the reason for return.
How do I check the current status of my order?
You can review the status of your orders and other related tracking information by visiting the “My Orders” section. You can instantly see the status of specific order and all your past orders.
How do I cancel my order?
- If the order or the item(s) that you want to cancel have not been shipped yet, you can cancel the order directly through your “My order” section.
- The order will be cancelled, and the money will be refunded to you within 48 business hours after the cancellation request.
When will I receive my return refund?
You can check the status of your return in the ‘My Orders’ section of the website.
